Privacy Policy
Privacy Policy
Last updated: May 9, 2025
This Privacy Policy describes how Sylk Ova Hair Co ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website or otherwise communicate with us. For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services.
By using or accessing our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access our Services.
CONTACT INFORMATION
Mailing Address: P.O. Box 627, Richmond, TX 77406
Practice Address (for compliance use only): 5900 Balcones Drive, STE 100, Austin, TX 78731
Email: privacy@sohsupport.com
Phone: (833) 795-5682
INFORMATION WE COLLECT
- Contact information: Name, address, phone number, email.
- Order details: Shipping, billing, payment info.
- Medical verification info (as required for medical wig insurance claims).
- Communications and support requests.
- Site usage data (via cookies, analytics tools).
HOW WE USE INFORMATION
- Fulfill and manage orders.
- Communicate with customers and provide support.
- Process insurance and provider requests (e.g., verification, documentation).
- Conduct marketing (via SMS/email) with your consent.
- Prevent fraud and enforce our Terms of Service.
HOW WE SHARE INFORMATION
We may share your info with:
- Payment processors and shipping vendors.
- Insurance representatives or healthcare professionals (when authorized by you).
- Marketing and service providers that support our website and CRM.
- Legal authorities when required by law.
TEXT & EMAIL MARKETING
By opting in to receive SMS or email updates, you consent to receive messages related to orders, appointments, or promotions. You may opt out anytime by replying STOP or emailing privacy@sohsupport.com.
ARBITRATION & LIMITATION OF LIABILITY
Disputes arising under this Privacy Policy shall be resolved via binding arbitration in Texas. We limit our liability to the maximum extent allowed by law.
UPDATES
We may update this policy from time to time. Changes will be posted on our website with an updated date.
For questions, contact: privacy@sohsupport.com
